How to Fix Fingerprint Sensor Malfunctions on Windows 10

Fingerprint sensors provide a quick and secure way to log into your Windows 10 device. However, they can occasionally malfunction, causing frustration for users who rely on this feature.

We will discuss the common causes of fingerprint sensor issues and provide practical troubleshooting steps to help you resolve them.

Common Reasons for Fingerprint Sensor Malfunctions

• Outdated or Corrupted Drivers

Fingerprint sensor drivers play a critical role in ensuring smooth functionality. The sensor may only work if these drivers are updated, corrupted, or compatible with your system.

• Recent Windows Updates

Many users have reported fingerprint sensor issues following a Windows 10 update. The update may introduce compatibility issues or inadvertently turn off the sensor’s functionality.

• Incorrect Biometric Settings

Changes in biometric settings or accidental disabling of the fingerprint feature in Windows Hello can result in sensor malfunctions.

• Hardware Issues

Physical damage to the fingerprint sensor or accumulated dirt and grime can lead to unresponsiveness.

SOLVED: Fingerprint Sensor Malfunctions on Windows 10

Resolving fingerprint sensor issues often involves addressing software conflicts or updating essential components. Below are step-by-step solutions to get your fingerprint sensor working again.

Clean the Fingerprint Sensor

Dirt, oil, or dust can interfere with the sensor’s fingerprint reading ability.

Steps:

• Use a soft, lint-free cloth slightly dampened with rubbing alcohol.
• Gently wipe the fingerprint sensor to remove any residue.
• Allow the sensor to dry completely before testing it again.

Update or Reinstall Fingerprint Sensor Drivers

Outdated or corrupted drivers are a leading cause of fingerprint sensor malfunctions. Updating or reinstalling these drivers can resolve the issue.

Steps:

1. Press Windows + X and select Device Manager.
2. Expand the Biometric Devices section.
3. Right-click your fingerprint sensor and choose Update driver.
4. Select Search automatically for drivers and follow the prompts.
5. If the issue persists, uninstall the driver and restart your computer. Windows will reinstall the driver automatically.

Note: Users have reported problems with fingerprint sensors becoming unresponsive after upgrading. Updating the firmware or uninstalling problematic drivers might resolve the issue. For persistent problems, Microsoft recommends rolling back the update.

Consider using a third-party tool like Fortect to detect and address outdated or corrupted drivers efficiently. Fortect is a comprehensive PC optimization software with a powerful driver updater feature. After installing the premium version, it will automatically scan your system for problematic drivers and update them from secure sources within minutes, resolving issues such as Fingerprint Sensor Malfunctions on Windows 10.

If you need more clarification about committing to the premium version, you can begin with the free trial, allowing you to update selected drivers manually.

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Check Windows Updates

Sometimes, a missing patch can fix issues introduced by a previous update. Check for updates on the latest fingerprint sensor.

Steps:

1. Open Settings by pressing Windows + I.
2. Navigate to Update & Security > Windows Update.
3. Click Check for updates and install any pending updates.
4. Restart your PC and test the fingerprint sensor.

Reconfigure Windows Hello

Misconfigured Windows Hello settings can lead to fingerprint sensor issues. Resetting the Hello settings may help.

Steps:

1. Go to Settings > Accounts > Sign-in options.
2. Under Windows Hello Fingerprint, click Remove to delete the existing configuration.
3. Restart your PC.
4. Return to the same menu and click Set up to re-register your fingerprint.

Roll Back Recent Windows Updates

If the problem started after a Windows update, reverting to a previous version may resolve the issue.

As shown in the image above, the option to return to Windows 10 from Windows 11 is unavailable because the rollback time limit has expired. Windows allows only a 10-day window to roll back to Windows 10 after upgrading to Windows 11. But this is where yo will recover your OS older version if you’re still on your 10 days grace period.

Steps:

1. Open Settings > Update & Security > Advanced Options and scroll down to Recovery.
2. Under Go back to the previous version of Windows 10, click Get Started.
3. Follow the on-screen instructions to roll back the update.

Update Firmware for the Fingerprint Sensor

Outdated firmware can cause compatibility problems with Windows 10.

Steps:

1. Visit your device manufacturer’s official website.
2. Search for the latest firmware updates for your fingerprint sensor.
3. Download and install the update as per the provided instructions.
4. Restart your computer and check if the sensor works.

Reset Your PC (As a Last Resort)

If all else fails, resetting your PC can resolve persistent software conflicts.

Steps:

1. Go to Settings > Systems > scroll down to Recovery.
2. Under Reset this PC, click Get Started.
3. Choose whether to keep your files or remove everything.
4. Follow the on-screen instructions to complete the process.

Preventing Future Fingerprint Sensor Issues

• Regularly update Windows and your drivers to avoid compatibility problems.
• Keep the fingerprint sensor clean and free from dust or oil.
• Avoid applying unnecessary pressure on the sensor to prevent physical damage.
• Backup your system settings before installing significant updates to ensure quick recovery if issues arise.

Following the troubleshooting steps outlined in this guide, you can resolve fingerprint sensor malfunctions and restore seamless access to your Windows 10 device.