How to Fix Credential Manager Not Working on Windows 10/11

Credential Manager in Windows 10 and 11 is a built-in feature allowing users to store and manage their login credentials securely. It’s designed to save passwords for websites, connected applications, and networks, facilitating easier access without repeatedly entering credentials. However, sometimes, users may encounter issues where the Credential Manager stops working, preventing the system from retrieving or saving passwords.

We will provide a step-by-step approach to fixing Windows 10 and 11 Credential Manager issues.

What is a Credential Manager?

Credential Manager is a secure location within Windows that stores usernames and passwords. These credentials can be used for websites, apps, and network connections. It acts as a digital vault, ensuring your sensitive information is encrypted and protected.

This feature is crucial for maintaining a seamless and secure user experience but can disrupt workflow and security when it malfunctions.

7 Ways to Solve Credential Manager Not Working on Windows 10/11

Reboot Your PC

Sometimes, a simple reboot can resolve temporary glitches or conflicts that might be causing the Credential Manager to malfunction.

Steps:

1. Click on the Start menu.
2. Select the Power button.
3. Choose Restart from the options.

Restart the Credential Manager Service

Restarting the Credential Manager service can refresh its processes and fix minor issues.

Steps:

1. Press Win + R to open the Run dialog.
2. Type services.msc and press Enter.
3. In the Services window, locate Credential Manager.
4. Right-click on it and select Restart.

Set the Credential Manager Service to Start Up Automatically

Ensuring that the Credential Manager service starts automatically can prevent it from being disabled or delayed, which can cause issues.

Steps:

1. Press Win + R to open the Run dialog.
2. Type services.msc and press Enter.
3. Find a Credential Manager in the list.
4. Right-click and select Properties.
5. Set the Startup type to Automatic.
6. Click Apply, then OK.

Repair Corrupted System Files

Corrupted system files can cause various issues, including Credential Manager malfunctions. Running a system file check can identify and repair these files.

Steps:

1. Open Command Prompt as an administrator.
2. Type sfc /scannow and press Enter.
3. Wait for the scan to complete and follow any on-screen instructions.

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Edit the Registry Editor

Incorrect registry entries can disrupt Credential Manager functionality. Editing the registry can help resolve such issues.

Steps:

1. Press Win + R to open the Run dialog.
2. Type regedit and press Enter.
3. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VaultSvc.
4. Double-click on Start and set the value to 2.
5. Click OK and restart your computer.

Add the Credentials Manually

If Credential Manager is not saving passwords automatically, manually adding credentials can be a workaround.

Steps:

1. Open the Control Panel and go to User Accounts.
2. Click on Credential Manager.
3. Select Windows Credentials or Web Credentials.
4. Click Add a Windows credential or Add a generic credential.
5. Enter the necessary details and save.

Clear the Protect Directory

Clearing the Protect directory can resolve issues related to cached credentials and allow the Credential Manager to function correctly.

Steps:

1. Press Win + R to open the Run dialog.
2. Type %SystemRoot%\system32\config\systemprofile\AppData\Local\Microsoft\Protect and press Enter.
3. Delete all the files in the Protect directory.
4. Restart your computer

Conclusion

Credential Manager is essential for managing and securing Windows 10 and 11 passwords. When it malfunctions, it can cause significant inconvenience. Following the steps outlined above, you can troubleshoot and fix common issues with Credential Manager, ensuring your credentials are managed efficiently and securely. 

Regular maintenance and timely intervention can keep this tool functioning optimally, enhancing your overall Windows experience.