Are you encountering issues with your Fortect scan or repair process getting stuck? We understand how frustrating this can be, and we’re here to help you resolve it. In this article, we’ll walk you through the steps to troubleshoot and potentially fix this problem.

Restart and Retry

The first thing to try when your Fortect scan or repair process gets stuck is to restart your computer and initiate a new scan. Here’s how to do it:

Scanning Stuck Issues:

• Stop the Current Scan: If Fortect is currently stuck, you can stop the scan. In most cases, you can do this by closing the Fortect application or ending the task in your task manager.
• Restart Your Computer: After stopping the scan, restart your computer. This step can help refresh your system and resolve any temporary issues that may have caused the scan to hang.
• Initiate a New Scan: Once your computer has restarted, open Fortect and start a new scan. This can be done from the Fortect dashboard or user interface.

Repair Stuck Issues:

• Stop the Current Repair: If the repair process is stuck, similar to scanning, you can halt the repair by closing the Fortect application or ending the task in your task manager.
• Restart Your Computer: Just as with scanning issues, restarting your computer can be a helpful step in resolving repair problems. Reinitiate the scan and do a full repair again.

Uninstall and Reinstall Fortect:

If restarting Fortect does not resolve the issue, consider uninstalling and reinstalling the Fortect application. Follow these steps:

Uninstall Fortect:

• Go to “Control Panel” (Windows) or “Applications” (macOS).
• Locate Fortect, right-click on it, and select “Uninstall”.

Reinstall Fortect:

• Visit the official Fortect website and download the latest version of the software.
• Install Fortect following the on-screen instructions.

Providing Log Files for Further Investigation

If the issue persists after restarting your computer and initiating a new scan, we may need to examine log files for a more in-depth analysis. Here’s how to provide log files:

• Locate Log Files: Fortect generates log files that contain valuable information about the scanning process. These log files can typically be found in the following directory on your computer:
• C:\ProgramData\Fortect\logs

You can access this directory by navigating through your file explorer.

• Attach Log Files: Once you’ve located the log files, please attach them to your support request or email. Attaching these files will allow our support team to better understand the issue and provide a more accurate solution.

Contacting Support

If you’ve tried the above steps and are still experiencing the scanning or repair process getting stuck, don’t hesitate to reach out to our customer support team. We’re here to assist you and ensure your Fortect experience is as smooth as possible.

When contacting support, please provide the following information:

• A description of the issue, including when and how it occurred.
• Any error messages or notifications you encountered.
• The log files you’ve attached for further investigation.

We understand that encountering issues with your Fortect scan or repair process can be frustrating. Please accept our apologies for any inconvenience you’ve experienced. Rest assured that we are dedicated to resolving this issue and providing you with the necessary support.